Retail & Commercial

By staying laser-focused on customer and employee retention, Margaret Keane has made sure that Synchrony Financial's split from General has gone off without a hitch.

Under Mary Mack, the nation's third-largest retail brokerage is suddenly winning high marks for customer satisfaction.

Innovation is often slow going at large financial institutions, but PNC's Charlotte McLaughlin has a knack for pushing new products through the gauntlet of project managers and committees quickly.

Candace Browning is using insight gained from her position as head of global research to help improve operations in Bank of America's largest business lines.

As one of Bessemer Trust's most senior leaders — and the highest-ranking woman in the firm's 108-year history — Rebecca Patterson does it all, from developing new products to directing marketing initiatives to setting corporate strategy to commenting on market trends for CNBC.

By locking up key clients, minimizing employee attrition and embracing innovation, Margaret Keane has made all the right moves in preparing Synchrony Financial to stand on its own.

Kelly Cochran has vetted every rule that comes out of the agency, making her one of the most influential people in the financial services industry.

Like all banks, BMO Harris is trying to keep ahead of demographic and technological shifts that are transforming retail banking, and its female leaders are spearheading many of the initiatives it has underway.

With a down-home — yet high-tech — approach to banking (not to mention a management team that's predominantly women), Citizens Bank of Edmond is proving that there still are advantages to being small.

The decision to leave Charles Schwab for a startup seemed crazy, especially since Carrie Dolan wasn't entirely sure, when a headhunter first called to recruit her for Lending Club, precisely what peer-to-peer lending was. But now her move looks like a good one.