Retail & Commercial

Home Affordable Modification Program denial rates are still high, but the Treasury Department and top mortgage servicers contend that the numbers have improved.

The Federal Housing Administration is expected to rebuff a government watchdog report that blasted down payment assistance programs. The report has raised concerns that mortgage lenders would have to indemnify FHA for past loans, and that housing finance agencies would have the programs restructured.

Financial institutions take information security concerns very seriously, but few make it a priority to keep accountholders updated on their safeguarding efforts.

Mortgage servicer Residential Credit Solutions agreed Thursday to pay $1.5 million for blocking consumers’ attempts to keep their homes from foreclosure.

The FTC is mailing nearly $1 million to people who lost money in a credit card interest rate reduction scam.

Retailers had made repeated efforts to reject two class-action settlements — one with Visa and MasterCard, one with Amex — to no avail, but a well-publicized scandal involving lawyer conduct has swept up both cases and given the critics a real shot at scuttling them.

Consumers hold tight to the belief that servicers are only concerned about their ability to make payments, despite a growing industry focus on customer experience.

Santander Consumer USA Holdings in Dallas reported higher profits due to a spike in gains on loan sales.

A recent FCC ruling lumps legitimate businesses in with the telemarketing abusers and will hold banks to unrealistic standards.

A new Government Accountability Office report found that the Internal Revenue Service’s uncollected tax debts rose 23% since 2009 to $380 billion while the agency’s collection staff fell 23% during the same period after years of budget cuts.