Retail & Commercial

In an increasingly competitive financial services marketplace, tiny Citizens is thriving, thanks largely to tech innovations Castilla has pioneered and the loyalty built through Castilla's relentless promotion of the bank's customers and the broader Edmond community.

Under Chang, J.P. Morgan has been named the world's top global research firm for two years running.

"I had a vision of upping our client servicing game to give Citizens' commercial clients a best-in-class experience," Wyper said, "no matter how large or small their relationship with us."

Two newly minted CEOs, Citibank's Mary McNiff and City National Bank's Kelly Coffey, top the list of Women to Watch for 2019. Check out who else earned a spot in the ranking.

As a longtime commercial real estate lender and one of highest-ranking women at Key, Mago has made it her mission to improve female and minority representation at both the bank and in her industry.

Even as her company invests heavily in cutting-edge technologies designed to improve service and efficiency, Keane is making sure that Synchrony is also investing in educating and training employees whose jobs are at risk of disappearing.

During the past year, Dorothy Savarese has pushed her bank's employees to think more creatively, introducing an innovation contest to facilitate the sharing of fresh ideas within the institution.

When Sharon Miller was tapped to lead small business banking at Bank of America, she says it was her dream job. "In my three years in this role, I feel I've helped elevate our small business capabilities beyond what I envisioned," she said.

StreetShares, started as a peer-to-peer service for veterans, has added a platform intended to connect small financial institutions and underbanked companies.

See American Banker's 17th annual ranking of the Most Powerful Women in Banking and Finance.