Bank reputations fall for the first time in five years, according to our 2018 survey; tallying the scorecard after the Supreme Court's credit card ruling; 10 questions for California bank commissioner; and more from this week's most-read stories.
Bank reputations fall for first time in five years: 2018 survey
Bank reputations are backsliding as consumers look for evidence of good corporate citizenship. But new data shows that a highly visible and vocal CEO — who talks about more than just the earnings report — can provide a major boost.

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American Express
Who won, who lost in Supreme Court's credit card ruling
American Express prevailed Monday in an eight-year antitrust battle with the government. Here's a look at how other card networks, banks, retailers and consumers will be affected.

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Jan Owen, the California Commissioner of Business Oversight
'Sandboxes make me nervous': 10 questions for California bank commish
Jan Lynn Owen works at the epicenter of the digital revolution, but she is unambiguously cautious about the fintech industry.

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How Fifth Third charmed its way into the biggest bank deal in years
Holding multiple face-to-face meetings with executives from MB Financial helped Fifth Third land the Chicago company for a lower price than another suitor offered.

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Acting CFPB Director Mick Mulvaney
Chaos atop CFPB could get worse after appeals court ruling
It is still a long shot that a rival of Mick Mulvaney's will be able to reclaim the agency's top job, but judges have raised questions over whether Mulvaney can keep the position.

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Phil Green, chairman and chief executive officer of Cullen/Frost Bankers and its Frost Bank.
Frost's formula for sustained success: People before profits
How has Frost Bank maintained its stellar reputation year in and year out? By emphasizing long-term relationships, never compromising on its principles to meet quarterly numbers and always striving to give customers a square deal.

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FHFA Director Mel Watt.
FHFA needs to curb Fannie and Freddie's insatiable appetites
Instead of shrinking the GSEs, the housing regulator is letting them expand into a host of new products and programs.

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Matt Gromada, Managing Director of Digital Product Strategy and Product Development at JP Morgan Chase
The challenges for a new 'bank' with a famous parent
In focus testing for its digital-only app, Finn, Chase learned users wanted a standalone brand that still offered some traditional features, such as paper checks.

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Banks can't partner themselves into digital relevancy
Buying a startup or running an accelerator program isn't enough to help banks truly prepare for the coming digital age.

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Small banks try to move into fintech's fast lane
Some community banks are partnering with fintech accelerators or creating their own to get on the cutting edge and get a leg up on their competitors.

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