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The most notable quotes from American Banker stories of the previous week. Readers are encouraged to add their own observations in the Comments fields at the bottom of each slide.

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On complaints that Mississippi's BancorpSouth (BXS) is failing to aggressively cut costs and improve operating leverage:

"If you're looking for some magic pixie dust that is going to fix it all quickly, I don't think that is the way it works."

— Dan Rollins, chief executive, BancorpSouth

Related Article: Community Banks Struggling with Efficiency as Revenue Stalls

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On the view that bankers should focus on customers instead of regulation:

"Banks have to bust through the wall if we're truly going to grow this economy."

— Jeff Plagge, chairman of the American Bankers Association and CEO of Northwest Financial in Arnolds Park, Iowa

Related Article: New ABA Chair: Stop Fretting About Regulations, Focus on Customers

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On how employees at Columbia Banking System of Washington deal with customers irritated by increasing paperwork:

"We're not whining about the consequences of regulation but we are educating customers about them,"

— Melanie Dressel, CEO of Columbia Banking System (COLB) in Tacoma, Wash.

Related Article: Banks Face Challenges in Keeping Customers Happy, CEOs Say

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On liabilities JPMorgan (JPM) acquired along with Bear Stern and Washington Mutual:

"Contingent liabilities can end up being a hydrogen bomb."

— Jeff Davis, a managing director at Mercer Capital

Related Article: JPM's Bear Stern, WaMu Deals Will Pay Off - Eventually

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On House Democrats' pushing to reform Fannie Mae and Freddie Mac after a Republican-backed bill stalled:

"Democrats are taking advantage of the situation because there's no unanimity on the Republican side, which gives Democrats a chance to flex their muscles."

— Brandon Barford, a vice president at ACG Analytics

Related Article: New GSE Proposals Could Splinter House GOP

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On Zions Bancorp's (ZION) plans to expand its mortgage business:

"It is a great time to [be in mortgages] because there are a lot of marginal players leaving."

— Harris Simmons, CEO of Zions Bancorp

Related Article: Zions Zigs in Favor of Mortgages as Rivals Zag

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On how Pacific Northwest merger partners Heritage Financial (HFWA) and Washington Banking (WBCO) fit together:

Washington Banking "attacks from the north, we attack from the south. We have Seattle covered and surrounded."

— Brian Vance, CEO of Heritage

Related Article: M&A Super Wednesday in Northwest Seen Spurring More Deals

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On the view that two merger announcements in the Pacific Northwest over the past week indicate consolidation is gaining momentum:

"What everyone has been calling for is finally here."

— Jacquelynne Chimera, an analyst at Keefe, Bruyette & Woods

Related Article: M&A Super Wednesday in Northwest Seen Spurring More Deals

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On how banks and microlenders can team up to help small-business owners who don't qualify for bank loans:

"We need to open ourselves up to new ways of saying 'yes.' Just because we can't help them doesn't mean they can't be helped."

— Todd Hollander, an executive vice president in the business banking group at Union Bank in San Francisco

Related Article: Banks Urged to Team Up with Microlenders

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On why banks should consider using analytics software to make loan decisions:

"You don't want decisions based on a bad day. The computer doesn't get bored."

— Patrick Reily, chief executive officer of Verde International in Atlanta

Related Article: California Bank Crafts Own Credit Ratings for Low-Income Borrowers

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