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Today’s customers demand seamless experiences. They want simple loyalty solutions without the clutter of tracking their rewards and coupons, according to Francis Hondal, president of loyalty and managed services at Mastercard.

The changes affected Dean Athanasia, Thong Nguyen, Katy Knox and Andy Sieg. The company also gave more responsibility to Chief Administrative Officer Andrea Smith.

A shopping experience so easy that you feel like you’re shoplifting may be appealing, but it also raises privacy concerns, writes Peter Zaborszky, founder of BestVPN.com

Premium loyalty is about brands and customers committing to each other from the start. It’s about brands aligning with their customers and giving upfront, according to Tom Caporaso, CEO of Clarus Commerce.

An internal agency analysis says changing the name of the bureau to the BCFP, as Mulvaney wants, could cost banks, credit unions and mortgage firms $300 million. It doesn’t have to be this way.

An internal agency analysis says changing the name of the bureau to the BCFP, as Mulvaney wants, could cost banks, credit unions and mortgage firms $300 million. It doesn’t have to be this way.

Businesses need to prove that they have taken all possible actions to inform and mitigate the damage during an event, writes Ryan Wilk, vice president of customer success for NuData Security, a Mastercard company.

Simone Lagomarsino, former CEO of Heritage Oak Bank, will succeed John Biggs next month.

The financial industry is not expecting movement on a lot of legislation given a divided Congress, but one measure is beginning to attract widespread attention.

Regulatory, data management and poor training can stop a fintech it can even get off the ground, according to Michael Dawson, managing director and CEO of Promontory Asia.

Walmart, Tractor Supply and Home Depot are among the retailers using cashierless checkout ad local sourcing to tailor services for specific communities, according to Marc Gorlin, CEO and founder of Roadie.

Our Best in Banking honorees for 2018 share some of the smartest bits of advice and blows from the school of hard knocks that they've received over the years — and who (or what) supplied them.

The financial industry is not expecting movement on a lot of legislation given a divided Congress, but one measure is beginning to attract widespread attention.

A boost in chargebacks can put a damper on higher transaction volumes and digital shopping, according to Chris Marchand, vice president of business development at Verifi.

The Amazon effect and rules such as PSD2 and GDPR are threatening technology laggards in traditional financial services, contends Stephen Menon, vice president of product at Finn AI.

Her guidance of a former credit union through the crisis and into a profitable bank, her advocacy for reg relief and other industry priorities, and her vocal support of women seeking to knock down many of the same workplace barriers she faced make her one of our Best in Banking honorees.

Faciam Holdings will pay nearly $68 million for Summit Bancshares.

The president’s escalating criticism of the central bank might be bluster. But it raises questions about how far he might go and what would happen if he tried to act.

Phishing is a serious and growing problem in the financial services and payments industries, creating pressure to come up with advanced detection techniques, according to Adrien Gendre, chief solutions architect for Vade Secure.

A meticulous approach to expansion, along with an ability to produce solid results while based in a slow-growth state, explains why Hageboeck is a Best in Banking honoree.