Special Program Root Tag

While B2B will never perfectly mimic the B2C space, there’s a lot businesses can learn from their consumer-facing counterparts, writes Mark Bartlett, marketing chief at FPX.

One of the country’s 50 largest banks hires a female CEO, making JPMorgan Chase’s Kelly Coffey only the third woman in that exclusive club. Bank of America’s Michelle Moore exits the workforce. And sexual harassment prompts a walkout at Google.

Everyday we’re opening the door to new services, devices and institutions, trading off a little bit of “us” for greater convenience, writes Lina Andolf-Orup, a global product marketing manager at Fingerprints.

They’ve kept tabs on the movement of cash into their till and into their bank accounts but have missed the wealth of data by not monitoring the path and treatment of cash within their organization, according to Rory Herriman, executive vice president and CTO for Software and Digital Systems at SUZOHapp.

The high-profile Michelle Moore will step down at year-end, to be replaced by David Tyrie. More synergy between digital operations and consumer products, while maintaining financial discipline, seems to be an important priority.

Margaret Keane discussed Synchrony's investments in technology, including how the card issuer plans to use customer data to help retailers create targeted ads, during an appearance Tuesday in New York,

Customers can access personalized offers through the banking provider’s app, which means every time they earn rewards, find new deals and receive a helpful reminder of a bargain they do not want to miss, writes Mehmet Sezgin, CEO and Founder of MyGini.

It is important that all parties involved in construction projects not only be aware of these regulation updates and how they will impact their projects, but also what they can do to prepare for when the legislation inevitably reaches them, writes Matt Johnner, president and co-founder of BankLabs.

There are scenarios that complicate the B2B pricing process, before the customer even requests a quote. These issues vary across industries, growing even more complex once you bring subscription-based software solutions buyers into the picture, according to Mark Bartlett, chief experience officer of FPX.

Clearly communicating with customers on a powerful engagement platform is enough to increase customer confidence, writes Donika Kraeva, strategic communications manager at Dentacoin.

To combat this loyalty fatigue, retailers need to design their programs to be frequent, relevant, interactive and visible, writes Mehmet Sezgin, CEO and founder of MyGini.

RPA changes the game, enabling the automated transfer of data between different systems, and bringing significant levels of improved efficiency to the organization, writes Christine Parker, vice president and financial services industry market lead for Pegasystems.

Consumer Financial Protection Agency Acting Director Mick Mulvaney is winding down some of the efforts his predecessor worked hardest on: enforcement of payday and fair lending rules and the Military Lending Act. Reporter Kate Berry shares the latest. 

Building a blockchain solution that adds greater transparency in transactions has the potential to make KYC and KYT processes for crypto transactions much more efficient than the system in place, writes Ash Shilkin, president of Ivy.

For hackers, ATMs serve as “welcome mats” for company networks where much customer information is stored, writes Eric Crabtree, vice president and global head of financial services for Unisys.

Kelly Coffey, who was recognized as one of American Banker's most powerful women in 2018, will succeed Russell Goldsmith as CEO of City National, a Los Angeles-based unit of Royal Bank of Canada, on Feb. 1.

Many of the factors that make Uber a natural fit for restaurant delivery don’t apply for groceries, according to Pradeep Elankumaran, founder and CEO of Farmstead.

Goldman Sachs’ Heidi Cruz takes some flak for comments she made in an interview about her other job — as the wife of U.S. Sen. Ted Cruz. Goldman's Dina Powell turns down a chance to be the next Nikki Haley. And a lawsuit against the American Bankers Association calls it a “boy’s club.”

New York's new AML rules clarify how institutions should monitor transactions and screen sanctions lists issued by the US Office of Foreign Assets Control (OFAC). But critically, it goes a lot further, writes Sophie Lagouanelle, Head of Solutions at Accuity.