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The technology revolution requires ISOs and agents to pursue merchant relationships based on a range of services in addition to traditional hardware.

Banks have traditionally used consumer products to serve small businesses. The growth of alternative payment options means banks may lose customers, particularly among young business owners.

Montreal-based Acceo Solutions Inc. and Mastercard have formed a new partnership to expand Acceo’s in-store payment offering for global e-commerce merchants.

As consumers use digital channels more, merchants are under pressure to not only make payments seamless, but tie transactions to broader customer-facing and internal functions.

Discover and PayPal have signed an agreement to make PayPal payments available to Discover cardholders, acquirers and merchants.

By providing lots of data, and encouraging consumers to carefully examine their statements, merchants and payment companies can reduce fraud and chargebacks.

Valley National Bancorp in Wayne, N.J., has promoted Dianne Grenz to become its chief consumer banking officer.

Columbia Banking System in Tacoma, Wash., landed the first sizeable deal of the New Year with an agreement to buy Pacific Continental in Eugene, Ore.

Integrations with software as a service providers are enabling small online retailers to partner with and compete against the mega-retailers across all major channels.

Eastern Bank in Boston has hired a former Citi Cards executive to oversee its consumer-lending business.

More than a year after leaving a top post at iPayment Inc., Philip Ragona is returning to serve the payments processor with new responsibilities.

Uber and other digital commerce plays are drawing attention to online fraud and innovation. Payment companies and merchants will need to adjust to meet the pace of change in the year ahead.

A 2018 deadline to automate government payments is fast approaching. Only with a mix of technology solutions and cooperation among agencies can that deadline be met.

Guaranty Bancorp in Denver has recruited one of its former executives to come back, this time as a director.

Prior to the October 2015 EMV chip-card liability shift in the U.S., various merchant groups expressed concerns about factors that would keep them from meeting that deadline — some of which remain beyond their control.

One of the designers who worked on Kasisto's chatbot Kai argues that technologists are perpetuating female stereotypes; SoFi has some unusual ideas about how to get to know its customers better; and Fidelity gives in to the ETF trend. Also, Cathy Engelbert, Barbara Boxer and Megyn Kelly.

Wells Fargo's innovation group has appointed Peggy Mangot for the newly created position of senior vice president of its design and delivery leadership team.

Traditional checking hasn't faded nearly as fast as original predictions at the dawn of online banking. Checks will remain a major part of payments, though there are some signs of an eventual decline.

Wells Fargo's innovation group has appointed Peggy Mangot for the newly created position of senior vice president of its design and delivery leadership team.

China isn't living up to promises to open its card market, a shortcoming the incoming Trump administration should remember when forging trade policies.