Bank technology

The nonprofit is entering phase two of its project with JPMorgan Chase intended to understand how conversational AI and emerging technologies can help low- to moderate-income consumers.

Artificial intelligence now has the potential to fundamentally change customers' relationships with banks, impacting everything from onboarding to retention and upselling.

Provident Bank will roughly double in size by combining with Lakeland Bancorp. The modified technology roles it's filled in the past six months could help it take on larger clients.

Capital One Financial eliminated hundreds of technology positions this week, the result of the credit card giant spending years investing in systems meant to improve its efficiency.

Interacting with ChatGPT is like hanging out with the best-informed, brainiest acquaintance you've ever had. Surprisingly, it's that characteristic that makes it a boon to the banking industry.

A lawsuit filed by the bank against the founder of a tech venture risks renewing concerns about JPMorgan's rapid deployment of shareholder cash in recent years.

Bank regulators should heed the Treasury Department's call to embrace cutting-edge tools for credit scoring.

The U.S. should look abroad for innovative solutions to the problem of assessing the creditworthiness of borrowers with little formal credit history.

A handful of banks and credit unions with assets under $3 billion each rolled out or expanded its use of distinctive technologies, including a contactless-payment ring.

Banco Bradesco, Brazil's second-biggest bank by market value, plans to buy more minority stakes in tech companies to accelerate its expansion in the United States.

Investors are learning the hard way, again, that highflying new financial products, with little or no regulatory oversight, tend to crash.

First United Bank in Oklahoma developed a personal finance platform with a fintech that appears to be driving a rush of new savings accounts at the bank.

Remote deposit capabilities have vastly improved banking services for residents of villages in western Alaska. But unreliable service means some face difficulties when trying to access their banking apps or make payments.

WaFd Bank is using conversational artificial intelligence to make the contact center and online chat experience smoother for both customers and agents.

In a tight job market, banks are exploring new ways to find the employees they need.

Seattle Bank built CD Valet to be an unbiased resource for top certificate of deposit rates that cannot be influenced by advertising dollars.

Banks are developing technology to identify potential mass shooters, according to a CEO backing the push to get credit card companies to track gun purchases more closely.

Wall Street is spending more than ever on technology designed to keep an eye on traders after regulators extracted record fines from many of the world's biggest banks for lapses in monitoring communications.

The British lender is offering to provide support for laid-off workers starting new fintech businesses and hopes to attract staff for some of its thousands of technology job vacancies.