Bank technology

Ripple Labs has hired Anja Manuel, a former U.S. State Department official, as an adviser to the company, the cryptocurrency payments startup is expected to announce Wednesday.

An outage that crippled the Internal Revenue Service's ability to process 4506-T forms for nearly two weeks has been resolved, but the capacity constraints in the tax transcript service are an ongoing challenge for the mortgage industry.

SAS has launched a new solution designed to allow banks to rapidly test anti-money laundering scenarios, the business analytics software and services provider announced March 16.

A look at three former bankers trying their hands at fintech startups at a time when investment in the sector is flush and banks are desperate for new ideas for digital transformation.

A spike in security breaches might make such protection more appealing to customers, even though regulators are taking a closer look at banks that offer such add-on products.

Vikram Pandit and John Mack, the former chief executive officers of Citigroup Inc. and Morgan Stanley, are among investors who provided $130 million in capital to Dataminr, a company that analyzes Twitter posts to provide clients with news.

Westamerica Bancorp. probably expected little trouble when it asked for regulatory permission to close a small branch in northern California. Wrong! Welcome to the world of online petitions and social media.

The dress was casual. The presentations were edgy. But representatives of Capital One's innovation lab made it clear to the South by Southwest crowd that it's not exactly like the startups it wants to hire away from.

BMO Harris is adding cashless ATM access to 750 machines, enabling customers to withdraw cash using a smartphone application instead of a plastic card.

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The development of an app for Apple Watch is a byproduct of Citi's broader transformation plan to get tech experiences quicker out of the gate. It also speaks to how mobile, and now wearables, is giving PFM an opportunity to have a comeback.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and from our social media platforms.

When customers have a problem on mobile or online banking and (gasp) need to turn to a real person, Bank of America's Steve Beasty wants them to have a seamless — and friendly — experience.

Smaller banks need to develop detailed marketing plans to reach out to cardholders, while also working with their processors to prepare for the transition to EMV cards.

Mobile wallets will undoubtedly become more popular with time, but plastic cards won't be easily killed off. We add to payment options to increase security, options and convenience.

There is a leadership void in payments innovation. The Fed has the ability and the historic precedent to take up the mantle.

FirstBank Holding Company is appealing to young, outdoorsy and wired customers with soft marketing, including a smartphone-guided treasure hunt for free snowboards and skis at a Colorado resort.

Community banking groups have recently struck referral deals with marketplace lenders that could add revenue in the short run, but they might be giving away potentially valuable data and customers in the process.

Apple Pay and cryptocurrencies such as Bitcoin have a lot of appeal for banks looking to stay at the cutting edge of digital payments. But security and compliance risks are part and parcel of these innovations.

Telecommuting isn't new for front-office loan officers, but in an increasingly competitive hiring environment, some mortgage lenders now let their underwriters work from home, too.