Branch network

RALEIGH, N.C. – Coastal FCU has become one of the first credit unions to completely convert its entire network – 13 branches in all – to video tellers.

HUNTSVILLE, Ala. – Redstone FCU last week said it plans two new branches, one in the City of Madison and the other in Murfreesboro, Tenn.

CHELSEA, Mass. – Metro CU, which expanded through Boston with the acquisition of University CU, opened a new downtown branch on Mass. Ave.

RIVERSIDE, Calif.-Few credit unions have as much experience in performing cost/benefit analyses on branches as does the $726-million Altura CU here.

SCOTTSDALE, Ariz.-Identifying whether or not a branch is performing well or not is not a mysterious process, according to Terence Roche.

SCOTTSDALE, Ariz.-Terence Roche, principal with Cornerstone Advisors, offered these three points for making branches more profitable.

CINCINNATI-Two companies are working with several credit unions to make in-lobby wait times not just less unpleasant, but almost enjoyable, while gathering member feedback in the process.

SCOTTSDALE, Ariz.-It is a mistake to simply measure a branch's performance according to the number of products is sells or cross-sells, according to Mike Kohl, president and CEO of the Kohl Advisory Group, especially if the credit union really doesn't have a handle on the profitability of those products.

Paul Lucas, a branding and marketing consultant, urged credit unions to take a look at whether marketing is doing the "right thing" to support a particular branch, or whether marketing efforts are promoting some branches at the expense of others.

SEATTLE-The key to measuring branch profitability demands an understanding of what constitutes good performance, what is bad performance, and having numbers going back at least three or four years, according to Paul Seibert, VP financial services for EHS Design.

BOSTON-There is no blueprint for the branch of the future, but a new study from Celent, "Branch Banking in a Multi-Channel World, Part II: The Many Faces of Change," points to some common trends among the emerging models.

SAN FRANCISCO – American Airlines FCU joined the “greening” effort at San Francisco International Airport by opening a new branch at Terminal 2 Lower Level, Baggage Claim.

AUSTIN, Texas – Greater TEXAS FCU broke ground Monday on a full service branch in nearby Manor, its first in the small Texas town.

BATON ROUGE, La. – Campus FCU is donating $10 to the Feist-Weiller Cancer Center every time a new account is opened or an existing member makes five transactions, as part of the opening of its newest branch in nearby Shreveport.

PITTSFIELD, Mass. – Greylock FCU is upgrading its ATM fleet to give the machines both physical access and communication-related elements for the visually impaired and those who have mobility handicaps.

CHICAGO – Polish & Slavic FCU, which serves New York’s Brooklyn Polish immigrant community, the nation’s largest, expanded its presence in Chicago, home to the nation’s second-largest population of Polish-Americans.

SOUTH CHARLESTON, S.C. – South Carolina FCU, chartered as South Carolina National Guard FCU, has joined the Armed Forces Financial Network.

CORINTH, N.Y. – Hudson River Community CU plans to build a $2.8 million operations center that will employ 50 people at the former International Paper Co. site in Corinth.

DAVENPORT, Iowa – The Bettendorf School Board on Monday approved a proposal to allow The Family CU to install an ATM at Bettendorf High School.

RANCHO CUCAMONGA, Calif. – CO-OP Shared Branching said yesterday it signed with Hawaii CUSO to provide it with shared branching services through the Next Generation Network.