A recent survey found that a significant number of customer problems take multiple interactions to resolve or are left unaddressed. Improvement in this area is critical as banks try to keep customers.

Codorus Valley Bancorp (CVLY) in York, Pa., has appointed Benjamin Riggs to become its general counsel and secretary.

A recap of the informed opinions (and the discussions they generated) on BankThink this week.

Salin Bank and Trust in Indianapolis has named Matthew Fields as vice president, business development officer.

BBCN Bancorp (BBCN) in Los Angeles has hired a senior manager at HSBC to become its first chief retail banking officer.

Banks lost $1.7 billion to deposit-account fraud, according to an American Bankers Association survey.

The Federal Reserve Board has approved a delayed merger between United Bancshares in Charleston, W.Va., and Virginia Commerce Bancorp in Arlington.

Buyers of failed banks and the Federal Deposit Insurance Corp. have mutual interests in closing out loss-share agreements even before they are due to sunset in coming years.

Before agreeing to sell itself to East West, the Houston company tried to connect with Chinese banks. Could other banks follow MetroCorp's lead?

The first new bank in three years recently cleared the hurdles necessary to open its doors. To do so, Bank of Bird-in-Hand's backers had to file 18 inches of paperwork, raising the question of whether regulators have become so strict that they'll encourage financial innovators to go elsewhere and leave community banks to languish.

The founding chairman of U.S. Century Bank in Miami will step down.

Mortgage delinquencies are likely to fall in 2014 as late payments on credit cards rise, according to an annual forecast from TransUnion.

BBX Capital in Florida, which sold BankAtlantic to BB&T last year, has added Hoffman's Chocolates to its wide-ranging holdings.

Banks may want to think twice before introducing new fees and increasing charges, according to a new survey from MoneyRates.com.

Croghan Bancshares (CHBH) in Fremont, Ohio, has bought Indebancorp in Oak Harbor.

BankUnited (BKU) in Miami Lakes, Fla., has promoted Mark Bagnoli to become its chief risk officer.

Banks' reputations have started to recover from the beating they took after the financial crisis, according to several recent surveys. American Banker reporters discuss how better technology has helped banks' customer satisfaction levels return to pre-crisis levels, despite ongoing reputational issues for some of the biggest banks.

Pacific Mercantile Bancorp (PMBC) in Costa Mesa, Calif., is getting out of the mortgage business to focus on business banking.

Northwest Bancorp. (NBCT) in Spokane, Wash., has raised $12.5 million after selling common stock and issuing subordinated notes and warrants.

EverBank (EVER) in Jacksonville, Fla., is laying off 302 employees, or about 7% of its workforce, as it quits the business of servicing defaulted home loans.