Bankers should view complaints on sites like Facebook and Twitter as an opportunity to publicly score points with customers.

Fewer Americans are saving for retirement and those who do set aside funds for their golden years are saving less.

A SunTrust Banks (STI) branch in Chattanooga, Tenn., isn't failing, but the ground beneath it is.

CITBA Financial (CBAF) in Mooresville, Ind., has terminated its proposed merger with Merchants Bancorp in Carmel. CITBA said Wednesday that it decided to terminate the deal because of delays obtaining regulatory approval.

Brookline Bancorp (BRKL) in Boston has named Carl Carlson chief financial officer and treasurer. He will start April 1, the company said in a press release Wednesday. Carlson succeeds Julie Gerschick, who resigned Dec. 31.

Clifton Savings Bancorp (CSBK) in Clifton, N.J., received orders for more than $170 million of common stock in a subscription offering tied to its second-step conversion.

Regulators are laser-focused on compliance, particularly when reviewing merger applications. Associated, recently freed from an enforcement action, could use its clean bill of health to woo sellers.

Entregra Financial in Franklin, N.C., has filed to sell nearly $50 million in common stock as part of it planned conversion to a stock company.

Farmers Capital Bank Corp. in Frankfort, Ky., has been released from an enforcement order under which it had been operating since 2009.

As home equity lines of credit hit the five-year mark and borrowers have to start repaying principal, lenders might have to modify these second liens to avert defaults.

Timothy Mullen, the company's former chief investment officer, wants management to informally evaluate the "best avenue to enhance long-term shareholder value," including any benefits from finding a buyer.

Benjamin Lawsky, the head of New York's Department of Financial Services, on Wednesday called for regulators to hold individuals responsible for recent industry scandals. He also warned that his agency may ban some banks from certain businesses over money-laundering violations.

When a business needs to get in sync with its suppliers, that's logistics, as the shipping jingle goes.

The Federal Reserve Board has terminated a written agreement with Remer Bancorp. in Minnesota.

Poage Bankshares (PBSK) in Ashland, Ky., has completed an acquisition that incensed one of its biggest investors.

Operation Choke Point prosecutors were poised to resolve their first lawsuit against a bank, but then they ran into a federal judge in North Carolina with a fondness for citing "The Sopranos" and a deep skepticism of financial services and the settlement deal.

Rockville Financial (RCKB) in Glastonbury, Conn., and United Financial Bancorp (UBNK) in West Springfield, Mass., have secured four of the five regulatory approvals needed to complete their high-profile merger.

Salisbury Bancorp (SAL) in Lakeville, Conn., has agreed to buy Riverside Bank in Poughkeepsie, N.Y.

Post-crisis structural changes will trigger a wave of community bank M&A, creating new regional bank powerhouses. Investors will pressure management to acquire, sell or return capital through dividends or repurchases. There will be no runners-up in the coming consolidation.

The investigation that Justice Department officials have dubbed "Operation Choke Point" was first disclosed in March 2013. The probe aims to prevent fraudsters from accessing consumer bank accounts by choking off their access to the payments system. Its effects have been felt by banks, payment processors and companies that make short-term consumer loans over the Internet, with some industry officials arguing that at least some of the affected online lenders are legitimate businesses. Here is a look at key milestones of the investigation.