Premara Bank in Charlotte, N.C., has opened a branch in downtown Washington.

Banks can get beyond the negative perceptions that have dogged the industry the past few years, but they need to lay the proper groundwork first. American Banker Magazine Editor in Chief Heather Landy and Reputation Institute's Anthony Johndrow analyze the results of our fourth annual survey of bank reputations.

Replacing Fannie and Freddie with a federal catastrophic reinsurance agency is smart. Putting the wrong leader (like a politician) in charge of the new mortgage agency would be disastrous.

Banks face a looming financial risk from home equity loans, an international ratings agency is warning.

Filling this increasingly prevalent and critical position presents the perfect opportunity for a bank to bring a female executive into its C-suite.

Auto-loan delinquency rates inched up in the first quarter, due largely to an increase in subprime loan balances, according to a new report.

Recapitalizing Fannie and Freddie while making sure they behave well is a path with far fewer risks of missteps and potential damage to the economy.

The Bank of New York Mellon has created a new position to oversee its in-house training efforts.

Global banks' profits and lending will be hurt by Basel III capital rules as lower borrowing costs push companies away from loans to the bond market, the London-based Loan Market Association said.

The changing nature of the news business doesn't change Editor in Chief Heather Landy's basic advice about dealing with press.

A JPMorgan Chase court case sets a precedent on telecommuting.

No bank in our annual survey of reputations has done a better job of positioning itself on long-term trust issues than BMO Harris Bank, which outscored the field when we asked consumers whether they'd give their bank the benefit of the doubt when the next crisis hit.

Union Bank garnered high marks from customers in almost every key area of our most recent survey on bank reputations. CEO Masashi Oka explains the approach that produced these results.

It's been five years since the financial crisis began, and banking still has a weaker reputation than the airline industry, big pharma and the energy sector. At least there's someone out there who more likely than not has a decent impression of you: your customer.

As more health insurers start selling policies directly to consumers, banking is one of the sectors they are going to for retail expertise.

Poor navigation tools and unhelpful "help" functions on bank websites bedevil customers from the Baby Boomer generation.

With Bank of America and Best Buy scaling back telecommuting privileges and Yahoo! axing them entirely, it may seem a backlash against working from home is underway in corporate America. But that's just not the case.

Hoping that a steeper yield curve will boost your net interest margin? History shows that higher rates might not have that effect.

A handful of banks dominate the Top 5 performers in survey questions about the key components of reputation. The annual American Banker/Reputation Institute Survey of Bank Reputations drills into customers' and noncustomers' feelings about each bank's record on governance, products, workplace environment, innovation, financial performance, corporate citizenship and leadership.

COLUMBUS, Ohio – Wright-Patt CU has agreed to lease a new downtown branch here, marking a return to the city for the $2.7-billion credit union after a 12-year absence.