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Is being customer-centric a goal at your bank? You’ll need to master these five practices to align employee behavior with your desire to improve the customer experience.

The $126 billion-asset holding company for Regions Bank said Jeremy King, who had been support manager for private wealth, is now executive vice president of wealth management strategy and effectiveness for Regions Wealth Management.

Two VPs head to the C Suite and other credit union professionals in the news.

The $5.5 billion-asset company said in a press release Wednesday that Vincent Palagiano, who has been its chief executive since 1989, will retire at the end of this year. Kenneth Mahon, Dime's president and chief operating officer, will succeed Palagiano, who will remain chairman.

Iberiabank in Lafayette, La., has added a retired investment banker to its board. The $20 billion-asset company said in a press release Tuesday that Rick Maples, who once was head of investment banking at Stifel Financial, had become a director.

Franklin First Federal Credit Union has appointed one of its former tellers to its top leadership position. Michelle Dwyer will succeed Martha Richardson as chief executive and president starting July 1. Dwyer joined as a teller in 2007 and was named accounting specialist in 2013.

The Canadian company is determined to rely on low-cost deposits, lending prowess and cross-selling to justify the price it will pay for PrivateBancorp. Each of those strategies could backfire, highlighting why most acquirers emphasize cost-cutting when pitching a deal.

WaterStone Financial in Wauwatosa, Wis., has promoted from within to fill its chief financial officer role.

Amegy Bank of Texas in Houston has promoted Laif Afseth from executive director of commercial and industrial lending to president of the company.

Credit union leaders appointed to key boards and other CU advocates in the news.

RANCHO CUCAMONGA, Calif. — After more than 40 years of service to the credit union community, Stan Hollen is retiring.

Large banks are gaining momentum as regional banks stall in the annual American Banker/Reputation Institute Survey of Bank Reputations. Chase even barreled its way into the top 10 of the customer ranking.

Big banks are doing a better job of 'romancing' customers, based on the results of our annual Survey of Bank Reputations with the Reputation Institute. Check out this special report to see what U.S. consumers think of 33 of the largest banks, learn which 10 banks achieved an 'excellent' reputation with customers, and get a case study of the 2016 reputation leader among noncustomers, Synovus Financial.

Embattled prepaid card issuer Green Dot has officially split the roles of chairman and chief executive by naming a longtime payments industry executive as its new chairman.

The $602 million-asset company said in a press release Friday that Stephen Bianchi was tapped to replace Edward Schaefer, who resigned in May.

Franklin Financial Network in Tennessee hit a roadblock in its plan to buy Civic Bank & Trust in Nashville, but that didn't stop Franklin from hiring away Civic's chief executive.

The Charlotte, N.C., company on Thursday appointed Michael White, former chairman and chief executive at DirecTV, effective immediately.

FirstBank Holding in Lakewood, Colo., will have a sole chairman after one of its co-founders announced plans to step down.

Smaller institutions have added steadily to their holdings of securities that, while earning them a higher return, are more difficult to trade or liquidate.

A look at who’s been commended, elected and promoted in the credit union community.