CRM systems

Customers' familiarity and expectations for digital service have risen but customer service strategy needs to adapt to this new playing field, says Majorel's Oliver Carlsen.

Without its funhouse office, annual trips or volunteering events, the executive found ways to engage his staff virtually.

Tier1 Financial Solutions says the acquisition will give it access to midsize financial institutions and that Alessa's product will improve onboarding for Tier1's clients.

This “audience of one” approach gives customers offers that are personalized to them, enhancing the relationship with your brand and building trust, says Mobiquity's Sree Singaraju.

Community banks are relying more on analytics, incentives and business partnerships in hopes of stemming an outflow of deposit relationships.

When Redtail Technology moved into its new building 18 months ago, CEO Brian McLaughlin ensured it had homey touches, like comfortable seating, a basketball court and slides.

Consumers are looking to Instagram and other social networks over traditional branding, according to Acceleration Partners' Robert Glazer.

Intent on rapidly capturing the value and benefits of these new services, companies too often take a path of least resistance to cloud assessment and operational planning, writes Justin Yunag, chief digital officer, financial services for Atos North America Operations.

Allowing third-party access to bank data will open up the opportunity for far wider data aggregation than previously possible, writes Huw Davies, CCO of Token.

With startups eating away at bank offerings, Oracle’s enterprise management platform is rolling out a new feature to streamline product development for business clients.