Customer experience

Real-time data

With core switch, small Alabama bank aims to settle transactions in real time

By migrating to Fiserv’s DNA core account processing platform, Citizens Bank & Trust in Guntersville, Ala., aims to give customers instant updates on balances and transactions.

By Miriam Cross

April 16
Help customers gain clarity in banking with EngageOne Communicate

Complex documents are a legal requirement for doing business, but dealing with the inbound calls these documents trigger is costly. And the latest research from Precisely shows customers prefer self-serve to easily find the answers themselves.

Partner Insights from Precisely
Alloy: A Complete Identity Decisioning Platform

See how top banks and fintechs can make better decisions using a single API and dashboard to manage KYC/AML, fraud, and more. Alloy powers top 20 banks and the biggest names in fintech.

Partner Insights from Alloy
Report Report Attract and Retain Retail Investors with Plaid

Account funding friction can be a roadblock to growing AUM. The traditional account funding process can be manual, time-consuming and error-prone, creating a high-friction customer experience for your clients, that may lead to significant drop off during onboarding.

Sponsor Content from Plaid
Infographic Realize the benefits of digital workflows for improved customer and employee experiences

Cultivating the best talent to serve customers is a vital part of building for the future. Learn more.

Sponsor content from ServiceNow
Data privacy

Can banks convince customers their data is safe?

Less than half of consumers believe financial services providers adequately protect their personal information, according to an Arizent survey. Banks such as Wells Fargo and Bank of Idaho are offering mobile tools and cybersecurity education that could help rebuild trust.

By Miriam Cross

March 2
BankThink To be truly digital, account openings must be multichannel

Wherever they are, customers should be able to access their application and resume the process at a later time, says FICO's Therese Henry.

February 22

Therese Henry

FICO
On-Demand Web Seminar Managing cloud risk: Overcoming technology & regulatory challenges

Regulators are holding firms directly accountable for the new governance, security, and compliance challenges cloud presents.

Sponsor content from Concourse Labs, Featuring BNY Mellon
Create lifetime customer relationships with the Total Experience Platform

Get empowered and grow customer relationships with centralized, data-intelligent engagement that humanizes marketing and connects siloed systems across lines of business.

Partner Insights from Total Expert
Transform how your organization manages its customer relationships

FIs are focused on acquiring, developing, and retaining profitable business relationships with their clients. But how do relationship managers engage intelligently with them at every stage of the digital customer journey to build loyalty and gain their trust?

Partner Insights from Bottomline Technologies