Customer service

The South Carolina institution has returned more than $31 million to members over the last 22 years.

With government workers off the job, some credit union call centers are extra busy as worried members reach out with questions.

Members prize good customer experience so to meet this expectation institutions need to develop a strategy for APIs.

President Trump has threatened that the closure may go on for a prolonged period. This could lead to higher loan delinquencies at credit unions that serve federal workers.

The Jackson, Mich.-based institution also made its largest donation ever to a program to help students pay for college.

The Montgomery, Ala.-based institution has paid out more than $4.8 million to members over the last eight years.

Pennsylvania State Employees Credit Union returned $22 million to its members.

The advent of self-service apps has reduced the frequency of customer-employee interactions at banks, but that just makes face-to-face time all the more valuable.

The Sidney, Mont.-based institution distributed the payments earlier this week.

This is the second consecutive year that the South Dakota institution has paid out the patronage bonus.