Demographics

The New York-based credit card issuer is expanding its board to 13 members with the addition of Karen Parkhill.

All three executives began as tellers and have been with the institution for a dozen years or more.

Mendell Thompson, who has led the Glendora, Calif.-based institution for more than 30 years, plans to retire later this year.

American Express has focused the past few years on overcoming a couple of its stigmas — that not all U.S. merchants accept Amex cards, and that younger cardholders were not intrigued by the status of holding an Amex card.

The promotion of Melinda Chausse was one of several leadership changes the Dallas company announced this month.

Eric Smith and Michael Morton have been brought on as vice chairs to help build out the Chicago bank's commercial lending arm.

Justin Olson will take the helm from CEO Jim Lumpkin, who led the $90 billion-asset USAgencies for more than two decades.

Dennis Hanson, the credit union’s longest-serving chief executive, has announced his plans to retire. A new leader will take the helm in April.

Having grown up with smartphones in hand, these digital natives crave high speed and instant results, says Wirecard's Susanne Steidl.

A shrinking industry and inadequate succession planning – particularly at smaller credit unions – is likely to increase competition for top talent and make executive recruitment even more challenging in the year ahead.