Larger institutions in particular have made banking so convenient that customers see little reason to move their accounts, according to a new report from J.D. Power.

The Wilmington, Del., company's new product relies on technology developed by Earnest, a startup that it acquired in 2017.

In the months ahead, the Birmingham, Ala., bank will drop Compass from its name across all of its branches and digital properties. It’s part of a broader plan by its Spanish parent Banco Bilbao Vizcaya Argentaria to unify its brand worldwide.

David Tyrie, the bank’s new head of digital banking, discusses plans to offer customers constant course corrections and its new Life Plan product, and the latest on the virtual assistant Erica.

Now that the Cincinnati company recently completed its first bank acquisition in over a decade, CEO Greg Carmichael is pushing ahead on tech hires and expansion outside its Midwestern core.

The British startup OakNorth sees U.S. community and regional banks as good prospects for its lending technology.

The bank is investing more in its digital capabilities, according to The Cincinnati Enquirer.

Getting consumers to switch to electronic statements is difficult but there are a few strategies credit unions can try to encourage them to go digital.

Whether JPMorgan tipped its hand on a succession plan; U.S. Bank hires its first chief digital officer; all eyes on CFPB as it modernizes its debt collection rules; and more from this week’s most-read stories.

CEO Andy Cecere acknowledges that other banks have tried to broaden customer relationships and selectively expand into new markets before and struggled. But the sophistication of today’s online and mobile services could make all the difference this time, he says.