Pierre Habis, president of PurePoint Financial, explains how the digital bank and small network of paperless branches are meeting consumers’ needs.

Despite declining foot traffic, consumers still say they want access to a branch, and credit unions can make these spaces attractive with new twists.

Community banks need to focus more on how their employees talk about the bank and less on new competition moving in.

The rush to hold hearings in both the House and the Senate reflects broad skepticism across the political spectrum about the social network's plan to develop an alternative payment system.

Other banks say they need to add branches to attract more deposits, but Capital One is sticking to its strategy of aggressively closing them and gathering the bulk of new deposits online.

At Digital Banking 2019, Jeremy Balkin, HSBC's head of innovation, describes how Pepper the robot has changed the way customers and employees engage.

Cort O'Haver, president and CEO of Umpqua Bank, tells the audience at Digital Banking 2019 that the industry is getting too far away from the human touch in customer interactions.

Joel Kashuba, Fifth Third's head of innovation and design, explains to Digital Banking 2019 how understanding four major aspects of human experience — cognitive, perceptual, physical and emotional — is integral to each aspect of customer engagement.

Ralph Evans, director of culture and employee communications at BBVA, says a philosophy of rallying around something bigger than the bottom line helped the bank crystallize its mission.

The digital bank has grand ambitions for its new student loan refinancing platform as it looks to finally turn a profit for its parent company, Customers Bancorp.