E-Commerce

Getting the most detailed picture calls for a multilayered approach that leverages the most effective elements of in-house and outsourced solutions, writes Monica Eaton-Cardone, COO of Chargebacks911 and CIO of its parent company Global Risk Technologies.

By deploying voice biometrics, organizations including large banks, government agencies, telcos and retailers can not only make the process of authentication easier, but also can protect their customers’ identities from being compromised in the case of a hack, writes Brett Beranek, director of product strategy at Nuance.

Analytics can customize experience for consumers and allow consumers to customize the experience for themselves, writes Matt Wilcox, senior vice president of marketing, strategy and innovation for digital banking at Fiserv.

Businesses should not only focus on securing payments that come through, but also pay attention to account creation and logins to prevent them from becoming additional vulnerable points of exploitation, writes Justin Lie, CEO of CashShield.

Bandwidth, sophisticated content and store locators can all help retailers draw and keep consumers as digital shopping and payments become mainstream, writes Herman Yau, CEO of Tend.

With the holidays fast approaching, the attention of watchdogs, regulators, merchant acquirers and processors needs to be on both the bottom line and the more sophisticated forms of online fraud like transaction laundering, writes Ron Teicher, CEO and founder of EverCompliant.

Establishing trust, especially when it comes to online payments, is critical. People need to feel secure and confident that their personal boundaries won’t be crossed or their information misused, writes Rik van't Hof, director of product management front-end for Ingenico e-commerce.

The collaboration gives Worldpay another e-commerce tool to battle Amazon's encroachment into traditional retail.

In a world where consumers are tuning out TV ads easier than ever before with streaming services like Netflix, the e-commerce giant is giving advertisers a new platform to be in front of millions of people who like to shop, writes Tom Caporaso, CEO of Clarus Commerce.

The deal for PayPal’s consumer loan portfolio will make Synchrony a bigger player in e-commerce. And the agreement helps the Silicon Valley payments giant achieve its goal of reducing its exposure to the credit cycle.

Because marketplaces are the fastest growing channel in the e-commerce space, many retailers and sellers that have multiple e-commerce channels will see Amazon’s service as a logical next step, writes Victor Rosenman, CEO of Feedvisor.

After 10 years in operation, Amazon Fresh didn’t grow quickly and the company shifted more focus to its fast delivery service Prime Now, which also offers grocery products.

Employees of a small or midsize business can learn customers’ needs and deftly toggle between soft and hard cross-sells at the perfect time, writes Michael Hiskey, chief marketing officer of Semarchy.

Fraudsters deliberately target the holiday season, with more than half of annual fraud income taking place between September and December and chargeback rates increasing by up to 50% at peak shopping periods, writes Suresh Dakshina, president of Chargeback Gurus.

The lowest rates could be a sign the provider is not investing in itself, not being entirely transparent, or not providing a wide enough range of services for their clients, writes Drew Sementa, CEO of Tidal Commerce.

KRACK, combined with other attacks, allows for the reading of pain text username, passwords, credit card numbers as well as the injection of code including ransomware, writes Timothy Crosby, senior security consultant for Spohn.

Most financial institutions use outdated legacy systems that are siloed by factors such as lines of business and geography, writes Suresh Ramamurthi, chairman and CTO of CBW Bank.

Competition between card networks, tech titans Facebook and Google, Chinese fintech proxies Paytm and Hike, and M-Pesa will be fierce, and offer signs how other large emerging payments markets may evolve, writes Eric Grover, a principal at Intrepid Ventures.

With the explosion of data, and rapid advances in technology, we’re reaching a point where any company can take down the barriers to frictionless payments, writes Jason Tan, CEO of Sift Science.

Card testing is like thieves “playing the slots” with stolen card numbers to see what they can get from them, writes Rafael Lourenco, executive vice president of ClearSale.