Mobile technology

Apps need to give customers confidence in ease of use, speed, aesthetics, credibility and user experience, as well as the ability to receive tailored communications through favored channels from their financial institution of choice, writes James Brown, CEO of Smart Communications.

Pangea says it is developing a digital account after customers complained that the bank relationship they had wasn't "for them."

Plinqit, led by a former banker, was developed specifically for community banks as a way to appeal to young customers.

Expense Wizard uses AI to make it easier to file expense reports, especially for infrequent travelers.

Consumers expect financial institutions to provide mobile applications that combine ease of use with top-class security features. Biometrics could help credit unions keep up with these high-stakes technology demands.

Mariel Beasley, co-director of Duke University’s Common Cents Lab, who studies consumers’ financial behavior, says savings "nudges" in apps often fall flat. Here's why.

Many banks rely on the location data they get from carriers through data aggregators to spot fraudulent transactions. With telecom companies shutting that source down, banks are worried it could significantly hurt their capacity to detect fraud.

David Tyrie, the bank’s new head of digital banking, discusses plans to offer customers constant course corrections and its new Life Plan product, and the latest on the virtual assistant Erica.

Credit union professionals offered insights into how technology is changing the collections process during the recent National Credit Union Collections Alliance conference in Las Vegas.

The move is an extension of a pilot project begun in the fall. T-Mobile says it sought to give customers a better deal on digital banking and stand out from its rivals.

JPMorgan Chase's banner quarter didn't stop executives from warning that the pause in rate hikes could crimp profits, or from hinting that the bank might downsize its mammoth mortgage operation.

Lenders in South Florida are making tech upgrades and building scale to contend with bigger banks squeezing the market.

The Fitchburg, Mass.-based institution also started an insurance agency and upgraded its mobile banking last year.

While many financial institutions are feeling competitive pressures from fintechs, a former Mastercard and Fiserv senior executive called on credit unions to collaborate with fintechs as a way to keep their tech-savviest members.

As N26 schedules its launch for midyear, it will face off against other startups and mobile-only spinoffs from incumbent financial institutions.

The internet giant's planned gaming service may create an omnichannel model for banks to emulate.

The firm wants to expand its acceptance in the United States only to accommodate Chinese tourists, a company official said Thursday. But the CEO of a U.S.-based payments firm expressed skepticism.

With its expanded capacity and reliability, 5G will drive innovation in mobile, online and branch services for credit unions.

As banks push customers to digital channels, they are losing opportunities to help and connect with consumers, according to Rilla Delorier, an executive vice president at the Oregon bank.

Long-simmering tensions between the financial industry and Silicon Valley startups are erupting behind-the-scenes into a battle over the reams of valuable data held inside Americans' bank accounts.