Operations

Lester Owens, who is scheduled to join the bank in July, will report to Chief Operating Officer Scott Powell. He will be charged with implementing a more unified structure across the 260,000-person company.

Banks are so caught up in the newest technology trends that they lose sight of the need to build a talented workforce and a purpose-driven organization.

A thorough process for approving experiments with artificial intelligence, clear philosophical principles and diverse human involvement are some of the ways BofA says it's working to ensure AI does no harm.

In stark contrast to his predecessor, C. Allen Parker said Thursday he accepts regulators' criticism and suggested that the bank may struggle to achieve revenue growth until it moves past its regulatory woes.

The company offers an operating system for financial applications akin to Apple's iOS, and more than 1,000 applications run on it.

The Janesville, Wis.-based institution is set to move into a new downtown location in 2021.

Time is running out to apply to win one of Credit Union Journal's Best Practices Awards.

Banks could shed as much as 20 million square feet of office space over the next five years as they shift many functions to high-tech operations centers in markets with cheaper rents.

Its decision to hire a consultant to trim expenses highlights the difficulty regionals face in making long-term technology investments in a low-growth era.

Operations executives said in a recent survey that they have to modernize their back offices before they can meet their No. 1 goal: improving the customer experience.

A project set up to improve processes and boost internal efficiencies has saved TruChoice FCU more than $116,000 per year and earned the credit union a Best Practices Award from CU Journal.

Readers question acting comptroller Noreika, weigh in on SoFi’s charter application, defend Trump’s exit from the Paris Accord, and more.

Without climate change mitigation, financial institutions should expect higher weather-related losses, greater uncertainty surrounding transition pathways and increased market volatility.

Narcissistic biases can lead us to favor those who look like us or have similar backgrounds or other common bonds. This inevitably affects the quality of hiring and risk management decisions.