Practice and client management

Organizations are driving to become fully automated enterprises, but single point solutions are putting that goal at risk.

Perennial No. 1 Oregon Bancorp, which operates as Willamette Valley Bank, boasts strong sources of fee and interest income, sound underwriting and vibrant geographic markets. It’s a formula shared by many on American Banker's list of the 200 highest-performing publicly traded small banks.

Only about 31% of the bank’s shareholders voted Tuesday in favor of a nonbinding “say on pay” resolution. The harsh verdict followed a one-time award of $52.6 million in stock options to keep Chairman and CEO Jamie Dimon on the job for five more years.

Mastercard has begun to trial a biometric payment system for brick-and-mortar stores, using facial recognition rather than contactless cards, smartphones or memorable PINs.

RBB Bancorp says it's investigating complaints by its former vice chairman, who stepped down along with another director, about potential conflicts of interest involving other members of the board.

NatWest Group is considering launching a separate digital lender for small businesses in the U.K. to find a new avenue of growth for the bank.

Online-only banks that place a premium on personalized customer service receive higher satisfaction ratings, according to a new survey by J.D. Power.

The buy now/pay later provider Klarna Bank is pushing further into the retail industry by offering traditional stores a platform to stream and video-chat with online customers.

Amid fresh competition from newcomers seeking to build brand recognition, banks that sponsor pro sports teams are leaning into content that tells a story about their connections to local communities.