Practice management

When Maps Credit Union created an in-house "Idea Lab" last year, the $500 million institution sent a message that it was looking to innovate.

The concept of allowing members to skip a loan payment isn't revolutionary, but New Dimensions FCU found a way to use this old staple to generate 322% ROI on loans with the skip-a-payment option.

A new frontline position created by Mountain America Credit Union here has improved member/employee interactions.

Close observation of member share draft account activity, combined with the funds management capabilities of a sophisticated software program helped United Federal Credit Union reduce its Federal Reserve deposit obligations and free up more funds to better serve its 130,000 members worldwide.

When you're based in Silicon Valley and Technology is literally your first name, taking a wait-and-see approach to adopting new tools is not an option.

Mountain America Credit Union partnered with Pavaso to implement a new digital collaborative closing process to provide a better experience to members applying for mortgages called QuickClose.

By integrating cloud-based remote eSignatures into lending document processes here, Hughes Federal Credit Union has hit milestone goals, including increasing indirect lending volumes by 27%.

Many vendor relationships can offer more than meets the eye, and vendor partnerships can sometimes yield results greater than the sum of their respective parts.

First Tech FCU wanted to connect more strongly with new members in the first 30 days after they joined the credit union.

Dover FCU wanted to increase loan growth and improve front-line member engagement.

By adopting a NEW member acquisition strategy, American First CU increased many key metrics, including doubling the number of new checking accounts opened in branches.

Altra Federal Credit Union wanted more members –especially younger ones -- to use its mobile banking and remote deposit capture services.

Toledo Metro Federal Credit Union turned to Walmart for some loan marketing inspiration.

Though other credit unions have acquired portions of banks previously, Achieva says this is the first time a CU has engaged in a “whole bank” transaction, purchasing and assuming the total assets and deposits of Calusa Bank.

The field of membership expansion allows the $223 million credit union to add two more counties to its market.

Leagues across the country continue to take a stance on whether credit unions should be allowed to choose to join either CUNA or their respective leagues instead of requiring dual membership, with the Utah association the latest to announce its take on the debate.

Canyon State Credit Union on Monday said it now has an official partnership with Grand Canyon University.

The end of a calendar year always brings news of credit unions paying bonus dividends to their members, and Goldenwest CU got the ball rolling Monday with an announcement it will issue a record-setting dividend of $1.1 million on Dec. 31.

The Filene Research Institute has opened applications for its new incubator project, “Reaching Minority Households.”

The $8.6 billion-asset company said in a press release Wednesday that James Scott will become chairman on Jan. 21.