Professional development

Chris Hendry has been appointed president and CEO of the Fitchburg, Mass.-based institution, having served the credit union in a volunteer capacity since 2014.

Australia Hoover, who started as a call center employee in 1996, succeeds Betsy Mercier, who is retiring after 22 years at the helm.

From dealing with a flood of deposits to working with examiners virtually, credit unions were forced to quickly adapt to a new normal after the pandemic hit. Here's a look at some of the biggest changes and challenges they faced.

This is the first time the agency has had a vice chairman since 2014.

Tonia Clark will leave Las Colinas FCU to take the helm of $116 million-asset Allied.

Ayn Talley will step down in January, to be succeeded by the credit union's longtime executive vice president.

The process will see the state's largest credit union split its president and CEO roles until longtime chief executive John Reed retires in January 2023.

The group is just the latest industry organization to already alter plans for a gathering scheduled for 2021.

Richard Yeager's promotion comes at a time of growth for the New York-based institution, including having recently been granted a field-of-membership expansion.

Cameron Minges will become president of the Indianapolis-based credit union effective Jan. 1.

Markland, the former CEO of Affinity Plus FCU in Minnesota, takes the helm 17 months after the New York-based institution entered conservatorship.

Tina Sbrega, who has been a pioneer in areas including pot banking and credit unions buying banks, will stay on as chair of a subsidiary of the institution.

Todd Sheffield has announced his intention to step down from the Santa Rosa, Calif.-based institution, which he has led since 2003.

John Lewis, who is currently general counsel for the New York-based credit union, will take over for CEO William Predmore, who is retiring at the end of the year.

While many companies and organizations try, diversity and inclusion efforts within the financial services have generally failed. What needs to be done in order to succeed? Join us for a panel discussion featuring guests from the Access Denied: Systemic Racism in Financial Services podcast.

Aissatou Barry-Fall, a 30-year veteran of the credit union, has been promoted to chief executive.

Myra Toeppe, who had been serving as acting director since January, will take on that role permanently.

The Florida company has created a series of programs to coach leaders on motivating employees and avoiding conflict.

Jay Williamson will take over at the Sierra Vista, Ariz.-based institution after Brian Barkdull retires.

Ann Goldinak will take the helm of the New Jersey-based credit union when John Culp retires in December.