Training

The giant custody bank plans to offer specialized instruction in cybersecurity, AI and other topics to 1,000 community bank executives.

Organizations that emphasize not just coaching but the importance of remaining coachable, tend to develop more talented and engaged teams.

Understanding how a new generation of employees learn and retain information is key to a successful talent development program.

JPMorgan Chase feedback analyst Keisha Owens talks about how access to free education has promoted professional and personal growth.

Bank of America and TD Bank are finding that new employees and interns respond well to onboarding and training that takes place in the magical worlds of virtual reality.

Wise bank managers make sure that they are training employees for their next roles, and creating a deep bench of versatile talent.

The Minneapolis-based bank announced it would partner with Microsoft Azure as its cloud provider early last year. Now it's getting its tech team cloud-ready.

Citigroup has one of the more flexible policies on Wall Street when it comes to remote work. But if a worker's productivity dips, they can expect to spend more time in the office.

Interacting with ChatGPT is like hanging out with the best-informed, brainiest acquaintance you've ever had. Surprisingly, it's that characteristic that makes it a boon to the banking industry.

Big banks are aiming to bring their existing technologists up to speed with cloud certification and other modern architecture training.

To meet the growing demand, banks are faced with a choice of hiring, reskilling or outsourcing.

Canadian Imperial Bank of Commerce is managing a shortage of tech workers by training its developers in high-demand technologies including blockchain and Microsoft Azure, betting that such growth opportunities will help the lender retain current workers and attract outside talent. 

From paying for lawn care when an Army Reservist on staff was deployed to offering employees office space and laptops for their children to do school work, United Bank in Alabama aims to make life easier for the people who work there. It is also ramping up internal training programs.

The California bank is directing $30 million to Stride Funding, a provider of flexible student-payment options, to finance deferred tuition for participants in a technology upskilling program.

The bank is giving virtual reality headsets to branch employees, which they'll use to practice conversations in private before they happen in real life.

Marquette University has formed a partnership that will give undergraduate business students experience working with grassroots lenders in Panama, Honduras and Nicaragua. The goal is not only to teach the basics of commercial lending, but also to instill some idealism in the next generation of bankers.

The company, which is phasing out positions in areas including mainframe computing and lockbox operations, is offering employees 10 hours of instruction per quarter to learn how to manage bots and develop other new skills, Chief Information Officer Amy Brady says.

Bank of America, JPMorgan Chase and United Wholesale Mortgage are among the financial companies teaching employees and recruits technology skills to take on new roles and get better in their current ones.

Companies from Bank of America to PlainsCapital have ditched dull webinars and found more engaging ways to train workers to show empathy to clients and explain bank programs.

Citigroup has started an early intake program in Asia to boost the hiring of women in its investment banking and markets businesses.