Professional development

OceanFirst in New Jersey shuttered more than a third of its branches but says nearly all the customers stuck with the bank because it trained employees to show customers how to go digital.

Keith Wilton will also succeed Walter Kaczmarek as president in August.

It could be time for credit unions to rethink emergency plans after a second active shooter struck a bank branch in about four months, industry experts said.

Mark Sander, who has been with the company since 2011, succeeded Michael Schudder, who remains chairman and CEO.

Denice Schultheiss became director of the Office of Credit Unions in Michigan after John Kolhoff left to lead the Texas Credit Union Commission.

Several banks are seeing significant changes in leadership as the year comes to a close.

Simone Lagomarsino, former CEO of Heritage Oak Bank, will succeed John Biggs next month.

Our Best in Banking honorees for 2018 share some of the smartest bits of advice and blows from the school of hard knocks that they've received over the years — and who (or what) supplied them.

Stephen Gordon, who led the bank's recapitalization in 2010, is being replaced as CEO on an interim basis by former FirstMerit CEO Paul Grieg.

Institutions will only ensure their long-term prosperity if they establish the right training and empower staff. Here's how to do that.

In a bid to help younger consumers, CommunityAmerica Credit Union’s new FAFSA chatbot can answer more than 400 questions about applying for federal student aid.

California-based America's Christian Credit Union's efforts earned it a 2018 Best Practices Award.

The bank has long had a program in place to train new employees, but now it’s testing a pilot to help retrain existing staff for different careers at the institution.

Brenda Kerr will be responsible for creating a strategy for the bank's retail operations.

Motor vehicle agencies are better suited to vet customers’ identities than banks; Goldman unit is stealing customers from big U.K. banks.

After bringing in a new leader and overhauling its board, Freedom Bank in northern Virginia is looking at digital upgrades and expansion into new markets to stay relevant.

The industry saw some well-known executives step down from their roles or take on new ones during the past month.

The OCC is looking into problems in the bank’s technology operations; banks turn to untraditional methods to raise revenue from research.

Anthony DeChellis will succeed Clayton Deutsch at the end of this month.

Barclays’ common equity tier 1 ratio is the lowest among those banks tested; the $30 million investment is the bank’s first foreign effort in its “Advancing Cities” program.