Social media

Supporters of big data tend to be at loggerheads with people who are concerned about fair lending issues. In order to have a productive conversation, both sides need to distinguish between the goals of the lender and the goals of the general public.

The American Bankers Association has planned a financial literacy campaign to help seniors and their caregivers guard against financial fraud.

Community Trust in Ruston, La., took the rare step of replacing its hodgepodge legacy core system. The move should cut processing costs in half. In the meantime, the bank's taking a lot of calls from confused customers.

A new ad from the U.S. unit of Toronto-Dominion Bank that features a same-sex couple is more than a social statement, as it also says a lot about the fragmentation, context and consumer control that are part of modern TV viewing habits, according to the company's top marketing executive.

Wells Fargo tapped the head of its wholesale services unit to lead a new research and development division.

JPMorgan Chase is set to launch its new homepage on Sunday, marking its first major overhaul of Chase.com since 2012. The new homepage aims to simplify language and makes the company's news and stories feature more prominent with the hopes of driving customer engagement.

Facebook's new Instant Article service for publications underscores the competitive threat that the site's business model poses to banks. There's one particular feature that should have banks worried: because Facebook's primary interest is ad income, product pricing is of secondary importance.

The Disney-Pixar movie "Finding Nemo" inspired a run on clownfish in pet stores across America. Banks should pursue the same effect with content that connects with customers on an emotional level and inspires them to take action.

A new series of reports from analytics and consulting firm Accenture found that nearly 90% of the 450 financial firms surveyed plan on increasing their spending in risk management related to cybersecurity and fraud detection and prevention.