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CHICAGO – The Members Loyalty Group released its first quarter Net Promotor Score benchmark results for member satisfaction.

BAILEYVILLE, Me. – Down East CU said it has contracted with FISC to provide it with check processing services for its inclearing checks.

FAIRFAX, Va. – Apple FCU said it has introduced a fully customizable card program, MakeItMine in conjunction Shoreline Business Solutions.

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DENVER – First Data Corp. announced a joint venture Monday with Bank of America to provide merchant acquiring processing services.

MONETT, Mo. – Jack Henry & Associates announced the general availability of Core Director Teller, the client/server teller sales, service, and transaction processing solution developed internally by its Jack Henry Banking division.

DES MOINES – TMG Financial Services, the year-old card venture owned by Iowa credit unions, said yesterday it has stepped up its purchasing with separate deals for seven credit union portfolios.

OLEAN, N.Y. – Olean Area FCU has contracted with TNB Card Services to provide processing for its $3.5 million card portfolio.

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OLYMPIA, Wash. – TwinStar CU said it has implemented ESRI’s ArcGIS Business Analyst geographic information system software to assist in growing its network of branch and ATM locations.

DES MOINES, Iowa – Veridian CU, the state’s largest credit union, has implemented Integrated Media Management’s TotaleWorks product suite.

VANCOUVER, British Columbia — Are Twitter, Facebook and blogs more than a black hole of vanity and noise? Credit unions say "yes" - even if they don't have the metrics to prove it.

Greenwood Village, Colo. — Bellco CU here is all over social media.

PALO ALTO, Calif. — Three things have changed with the times at the Stanford FCU contact center here: the software allows telecommuting, all representatives are highly experienced and all but one works off-site.

HARRISBURG, Penn. — The missing piece of the security puzzle isn't anything at the credit union-it's making sure the members' computers are equally secure.

FISHERS, Ind. — The way that YOUR Symposium is being created this year — online by the attendees themselves - may be every bit as innovative as the actual sessions at this annual credit union conference.

FORT WORTH, Texas — Loan workouts don't need any souped-up, specialized technologies, say two large CUs-despite some vendors' suggestions to the contrary.