Community bankers take pride in their personal touch with customers, but they must extend it to mobile platforms. A good start is creating digital hubs that let customers view their full financial picture in one place, a chief technology officer says.

Bringing in new talent and/or promoting from within can bolster a credit union's performance.

The employee who made sexual harassment allegations against the agency’s director also claims Watt withheld her pay increase after she refused his advances.

Top U.S. housing regulator Mel Watt is privately reassuring people close to him that he will keep his post as authorities investigate an employee's claims of sexual harassment. Now, his accuser is heightening the pressure — speaking out publicly for the first time.

The bank said it has received subpoenas related to low-income housing tax credits; write-offs of bad credit card debt creep up.

A look at who's hiring, the positions they're filling and more promotions, appointments and other CU professionals in the news.

Rep. Emanuel Cleaver, D-Mo., released a survey of lending practices that he said point to practices such as forced arbitration clauses and extracting a customer’s credit score to determine creditworthiness.

Cook has been with the credit union since 2015, and his appointment to the top job follows months of tumult after the previous CEO was fired in March.

Big changes to Hoosire Hills board of directors, two new executives move to the C Suite at VyStar and more new hires, promotions and appointments.

When there are leadership roles for women in the payments industry, the individual, the entire company, its workforce and the industry thrive, writes Lisl Dutterer, executive director at Wnet.

The board chair for CoastHills Credit Union says a wrongful termination suit by ousted CEO Jeff York is full of "false allegations," and that the credit union acted in the "best interests" of members.

Why 'CEO' stands for chief experience officer at one credit union, new branch managers selected at another, and more CU pros and volunteers in the news.

After being fired earlier this year, former CEO Jeff York says in legal action he was let go without cause, prior to end of contract term.

The Trump administration has argued that the Affirmatively Furthering Fair Housing rule, issued in 2015, was too prescriptive.

Helping the underserved, especially abroad, can help banks retain top workers and boost profits.

MLB legend Cal Ripken Jr. told a credit union audience what it takes to succeed – and break a few records in the process.

Good old-fashioned commercial credit analysts are a dying breed, David Nicholson says. Community banks need them to stay competitive in C&I, but training courses have been cut back. So he’s on a mission to teach as many students as he can.

Credit unions, leagues and other industry stakeholders announce steps they have taken to identify and reward strong leaders.

In recent weeks, several banks and fintechs have added new branches or new units, and in the process brought aboard new leadership. Here's a roundup of key hires.

Newell is set to focus on growing the Self-Help brand throughout Chicago and Milwaukee.