For JPMorgan Chase, it’s another step toward post-pandemic normal, but for the U.S. financial industry it’s a bellwether.

The Dallas bank appointed Sonya Trac to lead business development in communities that have been hit hard by both the pandemic-induced recession and a recent wave of discrimination. It is also depositing $2.5 million at a Los Angeles bank that serves Asian Americans.

Daylight, a digital banking platform for the LGBT community, uses its customers’ preferred names on debit cards rather than their legal names. Through a new social media campaign, the company is encouraging the American Bankers Association and its members to do the same.

Minority-led community development entities often lose out in getting NMTC support. They know best which investments will have the greatest impact on communities of color.

Zoom meetings may never go away, but in the fiercely competitive world of high finance, visits to faraway clients are starting to stage a rapid comeback.

Many big companies have made pledges to diversify their workforces, treat minority communities more fairly and clean up the environment to burnish their images, says Meredith Benton, CEO of the consultancy Whistle Stop Capital. But few are willing to share data to prove it's all more than a PR campaign, she says.

Some banks offer it, but the availability and amount of paid time off for employees to bond with a newborn, recover from a serious illness or care for a sick family member shouldn't be up to employers. It should be the law.

Bank bosses are hoping to leave remote work in the past. There’s just one problem: Many employees want to maintain flexibility after proving they can stay productive from home, Accenture executives say.

The lender’s top decision-making body, led by CEO Jamie Dimon, said in a memo to staff Tuesday that it “would fully expect that by early July, all U.S.-based employees will be in the office on a consistent rotational schedule.”

Eighteen months after launching Second Chance in Chicago, JPMorgan is bringing the recruitment effort to Columbus, Ohio.

The lender will expand certain mortgage products, like its HomeRun program, which requires lower down payments and removes mortgage-insurance requirements for lower-income borrowers.

Queensborough National Bank and Trust in Georgia is one of several banks aiming to recruit tech-savvy interns through a network of universities and fintech companies.

“You all will not let me breathe” is just one example in the CFPB’s complaint database where a consumer likened alleged mistreatment by a financial institution to social injustice. An artificial intelligence firm uses technology to help companies flag such language.

Full-time equivalent, as of Dec. 31, 2020. Dollars in thousands.

A report to Congress from the National Credit Union Administration says the regulator has made "steady strides" toward greater diversity in its workforce and operations, but that progress is "just the beginning."

Investment banker Robert Jackey has left Citigroup to join SVB Financial Group, according to people familiar with the matter, as the parent of Silicon Valley Bank bulks up its health care advisory unit.

The agency has suggested it could go beyond enforcing fair-lending laws to urge financial institutions to help narrow the wealth gap. But those very same laws pose obstacles to achieving that goal.

Valley National wanted to become more customer friendly, while Washington Federal needed more commercial clients. The leaders of those companies recently discussed the tough decisions they made to bring about much-needed change.

After Wells Fargo became the first of the largest U.S. banks to do away with mandatory arbitration for sexual harassment complaints last year, Goldman Sachs Group is being urged to take steps in the same direction.

The Oklahoma regional bank said Steven Bradshaw plans to retire in March 2022.