Complex documents are a legal requirement for doing business, but dealing with the inbound calls these documents trigger is costly when you consider the cost of handling the inquiry, along with the hidden ‘sentiment cost’. The latest
research from Precisely EngageOne shows customers don’t want to call! Especially if they can self-serve to easily find the answers themselves.
This demo shows how documents can be augmented with personalized interactive chat and video to deliver the best customer experience at each step of the customer journey. With just two clicks customers can get clarity on 80% of their document related queries in a personalized and concise manner.
>> To learn more about Precisely’s customer engagement solutions for Banking, visit the EngageOne Financial Services Hub.
