Traditional core platforms, laden with disparate systems and data sources, significantly undermine your AI initiatives and present major roadblocks to AI success.
The next era of AI tools can monitor and redline regulatory change, flag preemption risk, and deliver full traceability—built for a regulator-first environment.
This session explores how one major card issuer navigated a decade-long transformation from legacy DTMF self-service to a fully conversational AI-powered contact center.