Customer journeys that begin online often end up at the branch—where branch employees are expected to converse intelligently on a broad-range of online offerings. This is not always easy for employees, and the customer experience can suffer.
In response, some banks are turning to “microlearning” -- daily, bite-sized, data-driven training and communications -- to efficiently train frontline branch employees to have these critical conversations.
Join this webinar to discover how you can:
- Apply microlearning principles to increase frontline expertise.
- Personalize microlearning content to engage employees of all ages and backgrounds
- Take an agile approach to employee learning