Customer journeys that begin online often end up at the branch—where branch employees are expected to converse intelligently on a broad-range of online offerings. This is not always easy for employees, and the customer experience can suffer.

In response, some banks are turning to “microlearning” -- daily, bite-sized, data-driven training and communications -- to efficiently train frontline branch employees to have these critical conversations.

Join this webinar to discover how you can:

  • Apply microlearning principles to increase frontline expertise.
  • Personalize microlearning content to engage employees of all ages and backgrounds
  • Take an agile approach to employee learning

Key Speakers

Mike Sisk
Contributing Editor American Banker
JD Dillion
Principal Learning Strategist, Axonify