The Most Powerful Women in Banking

Banks are beginning to emphasize soft skills to help employees make “human” connections with customers in an environment of reduced face-to-face contact.

June 23
2 Min Read
“We’re so used to building relationships face to face. ... How do you do that in more of a virtual way?” says Susan LaMonica, chief human resources officer at Citizens Financial Group.

The latest news and perspective on women in the industry | The Most Powerful Women in Banking program convenes and empowers the community of female executives in financial services.