Workforce management

When running a bank branch, there are certain employee behaviors that must be nonnegotiable. But that still leaves plenty of room for improvisation and creativity.

Dawson Her Many Horses, a commercial banker at Wells Fargo, is a pivotal player in an effort among tribal leaders, the federal government and the private sector to improve the availability of economic data about Native American communities to encourage outside investment there.

Revenue challenges are driving the Utah bank's plan to reduce expenses, according to CEO Harris Simmons. "I talk to our peers, and everybody's looking for ways to cut costs," he said.

Frontline staffers are asking for better pay, internal talent development programs and more flexible work environments.

Hybrid working made it easier for some women to pursue a career while balancing family demands but a renewed return-to-office push may reverse some of those gains, a report predicted.

Employees across the financial services industry are organizing in the hopes of obtaining better wages and other workplace improvements.

Southwest Financial Credit Union, which led American Banker's Best Credit Unions to Work For, says employees are taking up to 400 hours more off than before its unlimited PTO policy took effect — but they are happier, and so are the members of the branchless credit union.