American Banker held its Retail Banking 2014 conference in Orlando, FL this week. Speakers included Manolo Sanchez, CEO of BBVA Compass, Catherine Bessant, global technology and operations executive at Bank of America, Bruce Van Saun, CEO of RBS Citizens and Santander CMO Kathy Klinger, who spoke during a newly-added BankThink Live segment.
Here, in tweets, are a few of the conferences takeaways.
It's not Branch versus Digital, but digitizing all channels including branch #RB14 Chris Skinner (@Chris_Skinner) March 13, 2014
"When you take care of the customer, good things happen," RBS Citizens CEO says there's a long way to go to regain customer trust #RB14 Allison Ross (@allisonsross) March 13, 2014
Manalo Sanchez of BBVA Compass says "Reinvent retail banking or non banking competitors will!" Great takeaway at #RB14 Scott Draeger (@scottdraeger) March 12, 2014
Beautifully simple concept: "If your please your customers the revenue will follow" - Ron Secrist, Capital One #rb14 Tracy G White (@TracyGWhite) March 13, 2014
Apple, PayPal, Amazon will be the payment leaders in 18 months, we'll have to try to remain relevant: Brice Mindrum, America First CU #RB14 Penny Crosman (@pennycrosman) March 13, 2014
#RB14 "Omni-Channel" becoming the Miss America version of "World Peace" here ... "I personally believe that US Americans .. Omni-Channel!!!" chris fleischer (@ccfleischer) March 13, 2014
Armin Ajami reminding bankers that consumers are comparing the mobile banking app to other digital apps. Not bank app to bank app #RB14 Beth Merle (@smileymerle) March 13, 2014