First Horizon's Employee Leadership Program, championed by CEO Bryan Jordan, has been described as "life changing" by some of its graduates. It also has helped solidify First Horizon's status as one of the banking industry's most employee-friendly companies. On our list of Best Banks to Work For this year, it ranks as No. 1 among those with more than $10 billion of assets.

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Embattled nonbank servicer Ocwen took a $100 million charge for a potential settlement of foreclosure violations and posted a third-quarter loss, but warned the final cost to settle allegations that it backdated foreclosure notices could be higher.

Small lenders are hoping a new representation and warranty framework by Fannie Mae and Freddie Mac will offer them alternatives to loan repurchases.

At least 10 large banks, including Bank of America, Citigroup and Wells Fargo, have raised more than $18 billion in programmatic capital since early last week. Tier 1 shortfalls, the end of earnings season and heightened market demand for bank issuances are among the reasons for the transactions.

The Detroit lender gave a favorable outlook on credit losses despite the fact that it expects a decline in used-car prices.

In a surprise victory for mortgage servicer PHH Corp., a California judge overturned a $16.2 million jury verdict awarded to a California homeowner in July for a botched loan modification.

The CFPB and other agencies are expected to take a hammer to banks' lucrative overdraft fee business, saying that it is a form of short-term credit akin to payday loans. Some banks see the writing on the wall and have made changes, but others have lagged.
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Bank of New York Mellon pledged a 17% to 19% return on equity in the coming years, but that may not be enough to satisfy activist investors and analysts of the big custodian bank.

Community banks in the Northeast have gotten healthier in the past year, and loan growth has nearly doubled. Now OCC officials are worried that banks may be overstretching to protect their thin profit margins.

The agency is now using Fincen guidance that was designed to make banks and credit unions more comfortable with the pot industry's risks. Such actions are encouraging more banks — but still not many — to do business with this emerging industry.
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It's surprising how much advice varies about how to respond to customer complaints on social media. Ignore small threats, some say, while others warn banks to respond immediately because they could go viral. Still others think banks should overhaul their whole customer experience to disarm critics.
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