Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with them, without seeming robotic.

Speakers at American Banker's Digital Banking Conference discussed financial technology trends including digital assets, cybersecurity and open banking.

Yotta is pursuing its lawsuit against Evolve, saying the bank misappropriated tens of millions of dollars of customer funds, ran a Ponzi scheme and lied to cover up its malfeasance.

KeyBank and Pathward Bank are among the banks whose customers are asking them for digital asset services. But bankers remain cautious in this time of regulatory uncertainty.