"The technology and pace of change has increased in [the last] 20 years, yet there's so much more that can be done with mobile and all the information we have available to us now," Smith says.

Wells Fargo's Jim Smith Sets Up a Big Data Lab

Jim Smith, head of the digital channels group at Wells Fargo, recently set up an internal lab to study uses of data science to drive customer experience, prevent fraud and develop customer insights.

To continue, please log in, register or subscribe.
Already a subscriber? Log in here
Please note you must now log in with your email address and password.

Already a subscriber? Log in here
Please note you must now log in with your email address and password.