STILL A FAN: TD Bank customers "find added value in the convenience" of having a free coin-counting kiosk in the bank branch, says Kevin Gillen, head of retail strategy.

Capital One Pulls the Plug on Coin Counting Machines

Capital One's decision to ditch coin-counting machines from its Washington-area branches is either a brilliant move to save money, or is a surefire way to anger customers who like the convenience of using the machines. It has stimulated surprising debate in an electronic age, but it's all about attempts to redefine the bank branch.

To continue, please log in, register or subscribe.
Already a subscriber? Log in here
Please note you must now log in with your email address and password.

Already a subscriber? Log in here
Please note you must now log in with your email address and password.