Lisa Stevens, Pacific Midwest regional bank executive for Wells Fargo, said the bank's digital scheduling tool lets its branch bankers plan the menu ahead of guests' arrival.

Wells Fargo's Booking Tool Removes Branch Bete Noire: Waiting in Line

The bank's adoption of scheduling technology underscores the fact that, while branch traffic is declining, most sales of loan, deposit or investment products are still made at the branch. It's also further evidence that banks are using technology to engage with customers who are visiting branches less and less.

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