"[You would] imagine with so many selfies that people take with their mobile phones, they would already know how to take a photo," said Alex Carriles, director of digital channels at BBVA Compass, of the difficulty in getting customers to submit usable images.

Early Adopters of Photo Bill Pay See Promise, Technical Challenges

Photo bill pay is supposed to make adding payees a snap for smartphone customers. But the feature faces some problems, including a lack of uniformity of the data on physical invoices and how consumers take the pictures.

To continue, please log in, register or subscribe.
Already a subscriber? Log in here
Please note you must now log in with your email address and password.

Already a subscriber? Log in here
Please note you must now log in with your email address and password.