E-XCELLENCE: Success in online banking means "making sure that tools and services are fluid and that users are easily able to get from point A to point B," says Corporate Insight senior analyst Marina Stein.

Online Lenders, Big Banks Vie for Website Gold

Citigroup and Bank of America emerged as the big winners in a study of the best web features at 17 banks. But lenders that primarily serve customers online are gaining ground with user-friendly tools.

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This feature displays payments industry news and analysis from American Banker sibling brand PaymentsSource. Registration is required; for more information contact customer service.

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