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POSITIVE VIBES: Pinnacle Financial is "finding good energy and engagement" with classes it offers to small-business customers, says Chip Higgins, the company's business banking team leader.

Refocused Branches, Advisory Services Offer Hope for Courting Small Businesses

Community banks are revamping branches and offering new services in an effort to become trusted advisers to small businesses. Such a transformation is often easier said than done.

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