The retail banking giant is planning to install video terminals in roughly 500 branches over the next two years, mostly in locations where foot traffic cannot justify the cost of having specialists on site. The rollout is likely to be watched closely by other banks that are looking to reduce overhead but don't want to miss out on sales opportunities.
B of A Ramps Up Use of Videoconferencing in Branches
MAY 22, 2014 3:14pm ET
To continue, please log in, register or subscribe.
Already a subscriber? Log in here