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Market Intelligence:
AI
Payments
Research
Industry Data
  • Technology
    Data security is slowing bank and credit union automation

    Worries that information can be kept safe is the top issue that's holding back artificial intelligence-driven tech upgrades at regional banks and credit unions.

    By Frank Gargano
    Data Reporter
    August 28
    hacker in the dark breaks the access to steal information
  • Technology
    The top hurdles to intelligent automation in banking

    Everything from company culture to data security concerns is hamstringing the pace of automation in financial services, per new American Banker research.

    By Frank Gargano
    Data Reporter
    August 19
    AI ethics.jpg
  • Technology
    What's driving banks, credit unions toward automation?

    New data from American Banker finds that use cases for intelligent automation are growing across banks and credit unions alike, such as fraud and lending.

    By Frank Gargano
    Data Reporter
    August 13
    automation spending.png
  • Artificial intelligence
    Bankers continue to deploy AI, but worry about data accuracy

    New research from American Banker finds that artificial intelligence is growing in use, but trust and regulatory woes still hold many back.

    By Frank Gargano
    Data Reporter
    August 5
    A man wearing glasses looks intently at a screen displaying green financial data and stock charts, suggesting focus on cryptocurrency or digital asset analysis.
  • Artificial intelligence
    Banks, credit unions turn to AI for customer service boost: Report

    Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per new research from American Banker.

    By Frank Gargano
    Data Reporter
    July 29
    Customer Service
  • Cyber security
    Bankers intensify anti-fraud efforts as concerns grow

    American Banker's Frictionless Fraud report finds not all institutions are well assured their customer verification tools can keep up with new schemes.

    By Frank Gargano
    Data Reporter
    July 23
    fraud victim
  • Payments
    Card and check schemes dominate bankers' fraud woes: Report

    New research from American Banker finds that card and check fraud has gotten more problematic for bankers over time.

    By Frank Gargano
    Data Reporter
    July 16
    Online card payment/user
  • Artificial intelligence
    Are banks getting what they pay for as the top AI spenders?

    Research from American Banker finds banks are top AI users and plan to stay at the top for the future. But can rising costs hurt chances for positive results?

    By Frank Gargano
    Data Reporter
    May 9
    Bank of America
  • Payments
    Can AI fix customer service in payments?

    Generative artificial intelligence has usurped its traditional counterpart as the next growing technology taking the payments industry by storm.

    By Frank Gargano
    Data Reporter
    April 15
  • Payments
    Digital wallets, biometrics spur innovation in payments tech

    Consumer habits are the driving force behind industry-wide payments investments, be it digital wallet adoption, biometric authentication or payments platforms.

    By Frank Gargano
    Data Reporter
    April 10
  • Payments
    Revolut hit with AML fine; contactless pay soars in the UK

    The Bank of Lithuania contends the U.S. fintech broke anti-money-laundering rules; while British contactless payments hit a record. That and more in the American Banker global payments roundup.

    By John Adams and Joey Pizzolato
    April 9
    Revolut1220
  • Payments
    Need a revenue boost? Lock down payments security risks

    New American Banker data hypothesizes that controlling cybersecurity and fraud risks within payments systems can create significant revenue growth.

    By Frank Gargano
    Data Reporter
    April 8
  • Payments
    Will payments execs sway Trump on innovation?

    Payments innovation under a second Trump Administration could be up to past and present payment technology executives, per new American Banker data.

    By Frank Gargano
    Data Reporter
    April 3
  • Payments
    What payments tech really owes to the COVID-19 pandemic

    The industry was already spending billions to automate before 2020. What it needed was a cultural shift to try new things.

    By John Adams
    Executive Editor, Payments
    April 2
    OMNY contactless fare reader in New York
  • Australia
    Australia's CommBank looks to the U.S. for AI expertise

    The bank's new Seattle hub will focus on artificial intelligence, generative models, and cloud innovation, close to partners like AWS and Anthropic.

    Carter Pape, American Banker
    By Carter Pape
    Technology Reporter
    March 28
    Commonwealth Bank of Australia Branches Ahead of Earnings
  • Payments
    How Walmart became a battleground for BNPL industry

    As Klarna wins installment lending for the retail giant's OnePay app, rival Affirm seeks to downplay the loss.

    By John Adams
    Executive Editor, Payments
    March 21
    Walmart
  • Payments
    Klarna's IPO faces test in market roiled by Trump's tariffs

    The payment company's listing comes amid market and political volatility, but the Swedish firm has its strong recent financial performance and distribution deals with JPMorgan Chase and Walmart on its side.

    By John Adams
    Executive Editor, Payments
    March 19
    Klarna
  • Payments
    Forecasting the Future of the Payments Industry, 2025

    American Banker surveyed 100 banks, credit unions and payment firms on how gen AI, President Donald Trump's policies and consumer habits are changing their investments.

    Daniel Wolfe 2024
    By Daniel Wolfe
    Interim editor-in-chief, Digital Insurance
    March 18
    Chart: What is driving your company's investments in its payments franchise in 2025? Changing consumer habits (51%), faster settlement (43%), alternative payments (38%), cross-border payments (36%), reducing checkout friction (27%)
  • Payments Forum
    Embedded finance finds its lanes

    Experts at American Banker's Payments Forum said health care, fintech and even gaming are emerging as popular uses for checkout and other financial services that integrate directly into digital commerce platforms.

    By John Adams
    Executive Editor, Payments
    March 5
    CitizensMichaelRuttledge
  • Payments
    What Stripe's new $91 billion valuation means for payments

    As the company asserts profitability and focuses on AI-powered checkout, its $95 billion high-water mark from the pandemic-era 2021 bubble is in sight, providing clues about broader investor demand.

    By John Adams
    Executive Editor, Payments
    February 27
    Stripe office
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23RD ANNUAL THE MOST POWERFUL WOMEN IN BANKING

Meet The Most Powerful Women in Banking 2025, our annual ranking of the executives at the pinnacle of the industry.

ABM1025_Cover.jpg

Download the American Banker app

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© 2026 Arizent. All rights reserved.
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© 2026 Arizent. All rights reserved.