Wall Street's WhatsApp probe set to result in historic fine

U.S. regulators are poised to announce a settlement of about $2 billion with firms across Wall Street for failing to monitor employees using unauthorized messaging apps such as WhatsApp.

The Securities and Exchange Commission and the Commodity Futures Trading Commission are preparing to disclose the results of the investigation as soon as Wednesday, according to people with knowledge of the matter. The penalties are poised to be the largest of their kind, with the total fines described by a person with knowledge of the matter and disclosures made by the world's largest banks.

Illustrations Of Popular Mobile Apps And Social Media Sites
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Representatives for the SEC and CFTC declined to comment.

The action represents a rare escalation from regulators looking into such an issue, with fines tending to be significantly lower in the past. The sweeping civil probes rank among the largest-ever penalties levied against U.S. banks for record-keeping lapses, dwarfing a $15 million penalty imposed on Morgan Stanley in 2006 over its failure to preserve emails.

Morgan Stanley said in July it was nearing a settlement that would see it pay a $200 million fine — a figure that was likely to be mirrored by its biggest rivals. Other major banks also disclosed setting aside similar figures at the end of their second-quarter earnings without specifying the reason.

JPMorgan Chase has been the only bank until now to reach a settlement with the regulators, and was the first to report the fines in December. Even managing directors and other senior supervisors at the largest U.S. bank had skirted regulatory scrutiny by using services such as WhatsApp or personal email addresses for work-related communication, regulators said at the time.

Finance firms are required to scrupulously monitor communications involving their business to head off improper conduct. That system, already challenged by the proliferation of mobile-messaging apps, was strained further as firms sent workers home shortly after the start of the COVID-19 outbreak.

In recent months, Citigroup, Bank of America, Goldman Sachs Group, Morgan Stanley, Barclays, Deutsche Bank and Credit Suisse Group have set aside similar amounts to resolve the probes, according to public disclosures and people familiar with the matter.

Smaller banks have said they're expecting to pay less, with Jefferies Financial Group anticipating $80 million in civil penalties. HSBC Holdings has disclosed it's under investigation for bankers' use of unauthorized messaging channels but has yet to announce any provisions for a settlement.

Read more: Wall Street Texting Habit Sticks Banks With $1 Billion Bill

When JPMorgan's fine was disclosed, Sanjay Wadhwa, deputy director of enforcement at the SEC, said that the New York-based bank's "failures hindered several commission investigations and required the staff to take additional steps that should not have been necessary." Firms should "share the mission of investor protection rather than inhibit it," he said.

— With assistance from Matt Robinson, Ben Bain and Lydia Beyoud.

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